Politique d’expédition

Thank you for shopping at FORCEWASH . This policy explains how we ship your order, what it costs, and what you can expect after your purchase.

Order processing

Unless otherwise stated on our website, orders are processed within 1 working day (excluding public holidays).

Orders placed after noon or during weekends and public holidays may begin to be processed the following working day.

You will receive a confirmation email with tracking as soon as your order is shipped, if the shipping method allows it.

Shipping methods and delivery times

Available shipping methods and estimated delivery times are displayed at checkout. Delivery times are estimates, not guarantees, and begin once your order has shipped. They may be affected by carrier delays, weather, or other events beyond our control.

Shipping costs

Shipping costs are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on select orders, as displayed at checkout.

Customs, taxes and other charges applicable in the United Kingdom

For orders shipped to the UK, import taxes, duties, and charges may apply. If applicable, these charges will be calculated and collected at checkout. If taxes or duties are collected at checkout, they will be displayed before you place your order. If these charges are not collected at checkout, they may be due before or at the time of delivery and will be the customer's responsibility unless otherwise stated.

In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling charges may be payable when your order arrives in the UK. These charges are determined by UK customs authorities and/or the carrier and are the customer's responsibility unless we expressly state at the time of payment that duties and taxes are prepaid.

Customs processing can also affect delivery times. We recommend checking your local import regulations before placing your order.

Customs, taxes and other charges applicable in the European Union

Orders shipped to countries within the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where applicable, these taxes, duties, and import fees will be calculated and displayed at checkout before you place your order. If these charges are not collected at checkout, they may be due before or upon delivery and will be the customer's responsibility unless otherwise stated.

If the checkout page indicates that duties and taxes are prepaid, your order will be shipped with these charges prepaid, and you should not be asked to pay any additional import fees upon delivery. If the checkout page does not indicate that duties and taxes are prepaid, you may be asked to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling charges before or at the time of delivery.

Import duties are determined by EU customs authorities and/or the carrier and may vary depending on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.

Order tracking

Once your order has been shipped, we will send you a confirmation email with a tracking number and a link, if applicable. Please note that it may take some time for tracking information to be updated after we receive it.

Shipping destinations

We currently ship to: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, United Kingdom, Slovakia, Slovenia, Switzerland, Sweden, Czech Republic and United States .

International orders may be subject to customs duties, import taxes, fees, and customs delays. All applicable charges collected at checkout will be displayed before you finalize your purchase.

Accuracy of the address

Please check your delivery address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged or delayed packages

If your order is lost, damaged or delayed, contact us and we will help you deal with the carrier.

Order modifications and cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to make changes before your order ships, but once it's in transit, we won't be able to modify it. Refunds for canceled or delayed orders will be processed promptly to the original payment method whenever possible.